Order and Delivery

“Was my order correctly registered, your order guaranteed?”

After completing the full order- and delivery process, you will automatically receive a confirmation email for your purchase. If however you don’t receive the email, check first of all your spam box, before you contact our customer service.

 Purchase order and delivery without account:

In order to purchase an item you don’t absolutely need to create an account. If however you do so, it’ll offer you some advantages.

  • Your personal data will be filled in automatically and you speed up the purchasing process;
  • It allows you to follow your order;
  • You can even add articles to your order or wish list.

Logistics Partner:

NOËKI and Belgian BPost have agreed to an e-commerce business partnership. BPost is a reliable partner in shipping our items and you as a customer are offered 3 possibilities to have your order shipped.

1. Door to door delivery

One of the 10,000+ postmen is delivering your shipment on his daily rounds.

  • Delivery at your home or professional address
  • Delivery during office hours, or on Saturdays

2. Collection point delivery

The shipment is delivered in one of the 1,250 post offices or convenience departments

  • There is always a convenience department nearby: post offices, local stores, press shops, gas stations, etc.
  • Flexible office hours
  • The shipment is available for 14 days.

3. Automated delivery

The shipment is delivered in one of the 150 distribution machines, which you can find all over Belgium.

  • In train stations or shopping malls
  • Accessible 24/7
  • The shipment is available for 5 days


Online payments in our web shop are done with the Mollie payment platform, which offers maximum security features.

Of course you can choose between online payment and traditional payment via bank wire system.

1) With bank card (Bancontact/MisterCash/Maestro) or credit card (Visa/MasterCard, etc.).

2) Via wire transfer. You will be redirected to the secure environment of your bank. Payments are done with MultisafePay system. This is an extremely reliable and SSL-secured cash system that meets the highest security standards in terms of cash movements (PCI-DSS).

In any doubt, please consult our FAQ’s page or our General Conditions.

Delivery terms and costs:

Our goal is to keep the shipment costs as low as possible for the customer. Shipment has its cost and both the shipment modality and destiny will have a direct effect on the cost. Please do consult our tables to figure out what the exact shipment cost for your order will be. If you are in doubt, please contact our customer service. Read our General Conditions carefully to get acquainted with all our delivery terms, or contact our customer service.